Customer Satisfaction Survey CAM15

PART 1

Questions 1 – 10

Complete the form below.

Write ONE WORD AND/OR A NUMBER for each answer.

Customer Satisfaction Survey

Customer details

Name: Sophie Bird

Occupation: 1……………..

Reason for travel today: 2……………..

Journey information

Name of station returning to: 3……………..

Type of ticket purchased: Standard 4……………… ticket

Cost of ticket: 5 £…………….

When ticket was purchased: Yesterday

Where ticket was bought: 6………………

Satisfaction with journey

Most satisfied with: the wifi

Least satisfied with: the 7…………….. this morning.

Satisfaction with station facilities

Most satisfied with: how much 8…………… was provided

Least satisfied with: lack of seats, particularly on the 9………………

Neither satisfied nor dissatisfied with: the 10……………… available

PART 2

Questions 11 – 16

Label the map below.

Write the correct letter, A-H, next to Questions 11-16

11 café ……………

12 toilets ……………

13 formal gardens ……………

14 outdoor gym ……………

15 skateboard ramp ……………

16 wild flowers ……………

Questions 17 and 18

Choose TWO letters, A-E.

What does the speakers say about the adventure playground?

A Children must be supervised.

B It costs more in winter.

C Some activities are only for younger children.

D No payment is required.

E It was recently expanded.

Questions 19 and 20

What does the speaker say about the glass houses?

A They are closed at weekends.

B Volunteers are needed to work there.

C They were badly damaged by fire.

D More money is needed to repair some of the glass.

E Visitors can see palm trees from tropical regions.

PART 3

Questions 21 – 24

Choose the correct letter, A, B or C.

Presentation about refrigeration

21 What did Annie discover from reading about icehouses?

• A why they were first created
• B how the ice was kept frozen
• C where they were located

22 What point does Annie make about refrigeration in ancient Rome?

• A It became a commercial business.
• B It used snow from nearby.
• C It took a long time to become popular.

23 In connection with modern refrigerator, both Annie and Jack are worried about

• A the complexity of the technology.
• B the fact that some are disposed of irresponsibly.
• C the large number that quickly break down.

24 What do Jack and Annie agree regarding domestic fridges?

• A They are generally good value for money.
• B There are plenty of useful variations.
• C They are more useful than other domestic appliances.

Questions 25-30

Who is going to do research into each topic?

Write the correct letter, A, B or C, next to Questions 25-30.

People

A Annie

B Jack

C both Annie and Jack

Topics

25 the goods that are refrigerated ……………

26 the effects on health ……………

27 the impact on food producers ……………

28 the impact on cities ……………

29 refrigerated transport ……………

30 domestic fridges ……………

PART 4

Questions 31 – 40

Complete the notes below.

Write ONE WORD ONLY for each answer.

How the Industrial Revolution affected life in Britain

19th century

• For the first time, people’s possessions were used to measure Britain’s 31…………….. .
• Developments in production of goods and in 32……………… greatly changed lives.

MAIN AREAS OF CHANGE

Manufacturing

• The Industrial Revolution would not have happened without the new types of 33……………… that were used then.
• The leading industry was 34………………. (its products became widely available).
• New 35…………….. made factories necessary and so more people moved into towns.

Transport

• The railways took the place of canals.
• Because of the new transport:
• – greater access to 36………………. Made people more aware of what they could buy in shops.
• – when shopping, people were not limited to buying 37……………… goods.

Retailing

• The first department stores were opened.
• The displays of goods were more visible:
• – inside stores because of better 38………………. .
• – outside stores, because 39……………… were bigger.
  
• 40………………. that was persuasive became much more common.